Frequently Asked Questions (FAQ's)
The following information is a compilation of information posted for your convenience and may not be conclusive to your specific situation. If you have any questions or concerns before you make you purchase We encourage you to speak to a professional at 866-875-6615.
Firecrystals Product Information
Q: Can any type of glass be put in a fireplace or firepit?
A: No! Some types of glass may contain plastics or harmful metal oxides.
Q: Can FireCrystals be used in any type of indoor fireplace?
A: Our product may only be used in a fully vented , solid fuel-burning fireplace preferably equipped with a natural gas or propane outlet with an on - off valve at the side of the box. If your box has a solid glass front it likely is a direct vent model or a sealed combustion system and we do not recommend converting.
Q: Will FireCrystals work with propane?
A: Yes. However, when using propane in your fireplace it is very important to be sure the bottom of the fireplace is sealed completely and the U-burner or fire ring is in a pan or sealed concrete (fire pits). Propane gas has a tendency to sink whereas natural gas tends to rise. Special provisions must be taken before propane can be used. See our Products page to see the burner pans we have available.
Q: Can I convert my wood-burning fireplace to gas?
A: Yes. In order to use our product, we recommend that you commission a qualified contractor or plumber to have a natural gas or propane line routed per local codes.
Q: Does FireCrystals fireplace glass produce heat?
A: FireCrystals itself does not create heat, but absorbs the warmth from the fire to magnify the heat much more efficiently than a typical wood-burning or gas fireplace. The glass radiates and provides a constant flow of heat to warm the surrounding area. This product burns very efficiently primarily because the gas fire heats up the surface area of the glass crystals which in turn help warm the room.
Q: What makes your product unique?
A: FireCrystals are specially processed to burn cleanly and safely handled without risk of cuts or other injury. Furthermore, as a company we have been in business longer than any other fireglass provider (see "About Us"). Our experience, customer service, and product quality has allowed us to satisfy our customers needs for over 15 years. We don't just sell glass, we provide the highest quality of service and experience available, and we constantly strive to improve and expand. We are also open to discussing custom FireCrystals solutions to fit your needs.
Q: Can I use my existing gas pipe or do I need to buy a new pipe?
A: We don't recommend it. The FireCrystals U-burners have been specifically designed for use with our product.
Q: Can the glass get dirty?
A: Yes. Like any household furnishing the glass can get dirty and dusty. If there is an obvious build up of dirt, you can either scoop out a small amount of the glass and wash it in a strainer or rinse off the top with a spray bottle.
Q:Is the glass sharp?
A: FireCrystals is specially processed to ensure the it is safe and relatively free of all sharp edges. Regardless, we recommend that you use caution, such as wearing gloves, when handling the glass.
Q:Are there any odors from the glass?
A: No, FireCrystals do not emit an odor.
Q:Will this product discolor or leave soot on my fireplace mantle?
A: No, not when installed and used properly.Please contact firstname.lastname@example.org or call us at (866) 875-6615 for more details.
Q:When will I have to replace the glass?
A: We have had this product burning in Quality Control for five years without any degradation in the color or physical properties.
Q:Can I add or change colors?
A: Yes. You may add or mix colors at anytime to create special effects. We have many customers that have choose multiple colors to change the look of their fireplace at various times of the year. See the Mosaic Mixes on the Products page of this site.
Q: Is the glass chemically treated?
A: No, there is no chemical surface coating on this product nor are there any chemical bi-products generated from using FireCrystals products.
Q: As a homeowner, will this product increase the value of my home?
A: Yes. Each and every homeowner who has purchased this product considers this a home improvement. Our product is marketed in model homes as an upgrade to gas logs. Several real estate agents offer our product as a selling point to potential buyers.
Q: Will the glass around the burner pipe get hot?
A: Yes! Like all products that conduct heat, the longer the fireplace is on the warmer the surrounding glass will get.
Q:Will the burner pipe be visible?
A: Not Usually. We cover the entire burner pipe. However, sometimes the gas inlet is exposed due to its location in the fireplace. Several of our clients have added glass to cover everything inside their fireplace.
Q:What if I order too much glass? Can I return it?
A: Yes. You may return any excess glass to the distributor or directly to the factory, after receiving a return authorization, for an immediate credit (minus shipping).
Q: Do I need sand in the bottom of my fireplace?
A: If you wish, but it is not necessary. The FireCrystals tempered glass acts as a natural medium to diffuse the flame randomly, thus creating unique flames. Sand can be used to silence noise from gas and burner pipes.
Q:Will the glass fall out if my fireplace has no front?
A: No. What we have done with several installations is to form the glass bedding in a wedge shape. You can start with a ½ inch of glass up front near the edge and form the wedge shape to 3 inches to 4 inches near the back wall. This eliminates concern for falling glass.
Q: How long does installation take?
A: If your fireplace is prepared, one can install FireCrystals within 15 minutes. Anyone can clean, paint (if necessary), and install within one hour.
Q: What fill level or thickness do you recommend for the glass?
A: At minimum, we recommend enough to cover our entire fireplace floor. You can also build up the fill level by purchasing any gas nozzle that extends from the wall. This option is up to the individual as the cost increases per pound, however we find that the best fire and flame results are from a fill thickness between 3 to 4 inches. Fireplaces that are flush with the floor or hearth usually have a wedge shaped fill level starting at a ½ inch up front to about 3 to 4 inches at the back wall.
Q:My gas inlet is about 5" above the floor of the fireplace. Do I have to buy additional crystals to cover the inlet pipe.
A: No, 3" of glass is all you will need. Simply fill the bottom with crushed lava rock or sand to bring up the overall height then put your burner on top of your new level.
Q: Where shall I set my burner in the fireplace?
A: That depends entirely on what type of flame you desire, the number and type of burner pipe(s) and the size of your fireplace. We like to place the burner pipes to the center and slightly towards the front. We turn the pipes so that the holes are facing down and also slightly towards the front. We do this because the flame has a tendency to be drawn up and moves towards the rear wall.
Q: Can you add more than one burner pipe?
A: Yes. Most of our fireplace owners who have large fireplaces install multiple burner pipes to create custom flames. Send us the dimensions of your fireplace at email@example.com and we can recommend an appropriate configuration.
Q: Do I need to clean my fireplace or fireplace walls before installation?
A: Yes. A dirty fireplace wall defeats the entire purpose of installing a clean product.
Q:What type of paint should I use?
A: A flame and heat resistant fireplace or barbecue paint. Consider a paint that will resist heat beyond 1200 degrees Fahrenheit.
Q: Are screens or glass doors needed?
No. Other than for a child's safety there is no obvious reason to keep any screens on the fireplace. There is no popping or risk of burning ash emitted from the product.
Q: What holds the glass in place?
A: Nothing. The sides and back of your fireplace act as walls for the glass. If there is a front lip or if the fireplace is sunken down there is a natural front wall. However, if the fireplace is flush with the floor or hearth, you should consider a wedge shaped design that slopes from low in front to higher in back. Typically this is a half inch of glass in the front of the fireplace, sloped up to 3 to 4 inches in the back.
Q: Is there a minimum age requirement to register an account?
A: You must be, at minimum, 13 years of age. If you are below the age of 16, you must receive parental consent.