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How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
  1. Please email store@firecrystals.com to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:
    FireCrystals
    2101 Vanderlip Court, Ste. 2A
    Paso Robles, CA 93446
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Merchandise that has been used or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 10% restocking fee, which will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges
If the item is the wrong color or size you may exchange the item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.