How do I return an item?

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

  1. Please email store@firecrystals.com to request a refund and we will assign you a tracking
  2. Mail your returned item to:
  3. FireCrystals
    2104 Vanderlip Court, Ste. E
    Paso Robles, CA 93446
  4. Include in your package a signed letter stating the reason for your return and the original receipt.
  5. Return Exceptions
    Merchandise that has been used or altered will not be accepted for return or exchange without prior approval.

    Restocking Fee

    Exchanges
    If the item is the wrong color or size you may return the item for a refund and/or different size or color but you still will have to pay return shipping unless it was a shipping error on our part.